--- title: "Compliments, Complaints & Feedback" url: "https://www.ststephenscofe.durham.sch.uk/send/compliments-complaints-feedback" school: "St Stephen's C.E. Primary School" --- # SEND ## Compliments, Complaints & Feedback --- We are always seeking to improve on the quality of education we provide for children with SEN and are keen to hear from parents about their child’s experience. We would also like your views about the content of our SEN Information Report. If you would like to comment please complete the online form in the [Contact Us](https://www.ststephenscofe.durham.sch.uk/contact) section of our website. Compliments are always greatly received and can be passed on either directly to staff and the SENCO, or formally recorded via our regular questionnaires to parents or in the form of a letter to the Head Teacher. These positive comments will be published on this area of our school website. We hope that complaints about our SEND provision will be rare, however, if there should be a concern the process outlined in the school **Complaints Policy** should be followed. Further information can be found in the **Complaints Policy** in the [School Policies](https://www.ststephenscofe.durham.sch.uk/school-policies) section of your website or by visiting the [Durham County Council SEND Local Offer](https://www.durham.gov.uk/localoffer) website. - [![Local Offer](https://files.schudio.com/st-stephen-s-ce-primary-school/images/partners/Local-Offer-logo-small.jpg)](https://www.durham.gov.uk/localoffer) - [![Click CEOP](https://files.schudio.com/st-stephen-s-ce-primary-school/images/partners/Click_CEOPS-Footer.gif)](https://www.ceop.police.uk/Safety-Centre) ##### Location St Stephen's C.E. Primary School Hall Lane, Willington Crook County Durham DL15 0QH ##### Contact Us 01388 746 426 ##### Stay Connected - [Facebook](https://www.facebook.com/ststephensce/) © Copyright 2024–2026 St Stephen's C.E. Primary School School & Trust Websites by [ ![Schudio logo](https://www.ststephenscofe.durham.sch.uk/img/logo/light.png) ](https://www.schudio.com/)